Refund and Cancellation Policy
Effective Date: 17 December, 2025
Last Updated: 25 December, 2025
At Buibee, customer satisfaction is important to us. This Refund & Cancellation Policy explains the terms under which refunds, returns, replacements, and cancellations are handled when you purchase products from https://buibee.com/.
By placing an order on our Website, you agree to the terms outlined below.
1. Order Cancellation
1.1 Cancellation Before Dispatch
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Orders can be cancelled only before they are dispatched.
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Once the order is shipped, cancellation requests will not be accepted.
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To request cancellation, contact us immediately at buibee.com@gmail.com with your order details.
If the order is successfully cancelled before dispatch, the refund will be processed as per Section 6.
1.2 Cancellation After Dispatch
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Orders cannot be cancelled once they have been shipped.
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In case of refusal of delivery, return shipping charges (if applicable) may be deducted from the refund amount.
2. Returns Policy
We accept returns only under the following conditions:
Eligible Return Cases
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Product received is damaged, defective, or leaking
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Product received is incorrect or missing items
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Product received is expired (where applicable)
Non-Eligible Return Cases
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Change of mind
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Incorrect product ordered by the customer
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Used, opened, or partially consumed products
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Products without original packaging, labels, or seals
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Products damaged due to misuse or improper handling
3. Return Request Process
To initiate a return request:
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Email us at buibee.com@gmail.com within 2 Days of delivery
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Mention:
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Order ID
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Clear images or video of the issue
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Description of the problem
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Our team will review the request and respond within 2 business days.
4. Replacement Policy
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Approved return cases may be eligible for replacement instead of a refund.
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Replacement products will be shipped at no additional cost.
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If the replacement item is unavailable, a refund will be processed.
Exchange Policy
Exchanges are offered only in cases where the product received is defective, damaged, incorrect, missing items, or expired.
Exchange requests must be initiated within 2 days of delivery by emailing us at buibee.com@gmail.com with order details and supporting images.
Exchanges are not offered for change of mind, incorrect product ordered by the customer, or used/opened products.
If an exchange item is unavailable, a refund will be processed as per our refund policy.
5. Refund Policy
Refunds are issued only after verification and approval of the return request.
Refund Modes
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Refunds will be processed to the original payment method used during purchase.
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For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit, as communicated.
6. Refund Timeline
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Approved refunds are processed within 5–7 business days
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Additional time may be taken by banks or payment gateways to reflect the amount in your account
7. Shipping Charges & Refunds
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Shipping charges are non-refundable, unless the return is due to a defect or error from our side.
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In case of COD refusal or failed delivery, shipping and handling charges may be deducted.
Return Shipping Responsibility
In approved return or exchange cases, return shipping is the customer’s responsibility unless the return or exchange is due to a defect, damage, or error from our side. In such cases, return shipping will be borne by Buibee.
8. Damaged or Tampered Packages
If you receive a package that appears tampered or damaged:
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Do not accept the delivery
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Inform us immediately with supporting images
9. Policy Changes
Buibee reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website.
10. Contact Information
For any refund, return, or cancellation queries, contact:
Buibee
Email: buibee.com@gmail.com
Address: B1, Sector 19, Noida, Uttar Pradesh – 201301, India
